JSTP aims to publish research in the field of service management that makes a theoretical contribution to the service research literature, as well as positively impacting on industry practices by offering specific recommendations and action plans.Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners.
服务理论与实践杂志(Journal Of Service Theory And Practice)是一本由Emerald出版的一本Multiple学术刊物,主要报道Multiple相关领域研究成果与实践。本刊已入选、社会科学引文索引(SCIE)来源期刊,该刊创刊于2015年,出版周期6 issues/year。2021-2022年最新版WOS分区等级:Q2,2023年发布的影响因子为3.9,CiteScore指数8,SJR指数1.309。本刊非开放获取期刊。服务理论与实践杂志旨在发表在服务管理领域具有理论贡献的研究,这些研究通过提供具体的建议和行动计划,对行业实践产生积极影响。鉴于服务业在全球的重要性,该期刊鼓励来自世界各地和/或研究全球问题的文章投稿。服务理论与实践杂志强调基于现实世界数据的研究,无论是定量还是定性。该期刊还鼓励提交对服务管理学术文献做出实质性贡献的强有力的概念性和理论性论文。它发表双盲同行评审的论文,并鼓励学术界和实践界人士投稿。
From victim to saboteur: Testing a moderated mediation model of perceived undermining, state hostility, and service sabotage
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/JSTP-02-2018-0030
Moderating effects of service separation on customer relationships with service firms
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/JSTP-09-2017-0149
Cyborgs as frontline service employees: a research agenda
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-11-2018-0241
A transformative value co-creation framework for online services
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/JSTP-04-2018-0098
Transformative gamification services for social behavior brand equity: a hierarchical model
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/JSTP-06-2018-0140
The dynamic outcomes of service quality: a longitudinal investigation
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-03-2019-0067
Customer value cocreation activities: An exploration of psychological drivers and quality of life outcomes
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-07-2018-0163
To fly or not to fly? An empirical study of trust, post-recovery satisfaction and loyalty of Malaysia Airlines passengers
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-10-2018-0223
Fintech: Research directions to explore the digital transformation of financial service systems
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-08-2018-0185
Customers’ value co-creation with healthcare service network partners: The moderating effect of consumer vulnerability
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-08-2018-0178
Role of commercial friendship, initiation and co-creation types
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-12-2018-0290
Exploring the moderating role of construal levels on the impact of process versus outcome attributes on service evaluations
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/JSTP-10-2018-0229
Friend or foe? Chat as a double-edged sword to assist customers
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-10-2018-0235
The role of health locus of control in value co-creation for standardized screening services
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-08-2018-0180
Reacting to negative online customer reviews: Effects of accommodative management responses on potential customers
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-10-2018-0227
The effects of social undermining on employee voice and silence and on organizational deviant behaviors in the hotel industry
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/JSTP-06-2018-0131
Customer deference to service providers in ordinary service encounters
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/JSTP-02-2018-0031
What to say on social media and how: Effects of communication style and function on online customer engagement in China
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-11-2018-0243
Managing Engagement in an Emerging Economy Service
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-12-2018-0276
Mediation effects of service features on rapport–dependency link in emerging market
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-11-2018-0250
The toll of service climate on employees: an emotional labor perspective
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-12-2018-0291
Managing customer relationships in emerging markets: Focal roles of relationship comfort and relationship proneness
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-12-2018-0295
How does dysfunctional customer behavior affect employee turnover
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-04-2018-0081
Influence of service-entry waiting on customer’s first impression and satisfaction: The moderating role of opening remark and perceived in-service waiting
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-12-2018-0271
Volunteer engagement: conceptual extensions and value-in-context outcomes
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-06-2018-0138
A critical review on value co-creation: towards a contingency framework and research agenda
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/JSTP-11-2017-0209
Scaring the bras off women: the role of threat appeal, brand congruence, and social support in health service recruitment coping strategies
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/JSTP-11-2017-0196
Examining the role of customer engagement in augmenting referral value: The moderated-mediation of relational and expertise value
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-12-2018-0268
Tough but not terrific: value destruction in men’s health
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/jstp-03-2019-0065
The role of empathy in the service experience
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/JSTP-10-2018-0221
Applying Schema Resonance Model in live chat e-service
来源期刊:Journal of Service Theory and PracticeDOI:10.1108/JSTP-10-2018-0215