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Journal of Service Theory and Practice

Journal of Service Theory and Practice

J SERV THEOR PRACT
影响因子：4.4
是否综述期刊：否
是否预警：不在预警名单内
是否OA：否
出版国家/地区：
出版社：Emerald
发刊时间：0
发刊频率：
收录数据库：Scopus收录
ISSN：2055-6225
年发文量 32
国人发稿量 3.56
国人发文占比 0.11%
自引率 -
平均录取率-
平均审稿周期 -
版面费 US$3370
偏重研究方向 Multiple-
期刊官网
投稿链接

期刊高被引文献

From victim to saboteur: Testing a moderated mediation model of perceived undermining, state hostility, and service sabotage
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/JSTP-02-2018-0030
Moderating effects of service separation on customer relationships with service firms
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/JSTP-09-2017-0149
Cyborgs as frontline service employees: a research agenda
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-11-2018-0241
A transformative value co-creation framework for online services
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/JSTP-04-2018-0098
Transformative gamification services for social behavior brand equity: a hierarchical model
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/JSTP-06-2018-0140
The dynamic outcomes of service quality: a longitudinal investigation
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-03-2019-0067
Customer value cocreation activities: An exploration of psychological drivers and quality of life outcomes
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-07-2018-0163
To fly or not to fly? An empirical study of trust, post-recovery satisfaction and loyalty of Malaysia Airlines passengers
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-10-2018-0223
Fintech: Research directions to explore the digital transformation of financial service systems
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-08-2018-0185
Customers’ value co-creation with healthcare service network partners: The moderating effect of consumer vulnerability
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-08-2018-0178
Role of commercial friendship, initiation and co-creation types
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-12-2018-0290
Exploring the moderating role of construal levels on the impact of process versus outcome attributes on service evaluations
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/JSTP-10-2018-0229
Friend or foe? Chat as a double-edged sword to assist customers
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-10-2018-0235
The role of health locus of control in value co-creation for standardized screening services
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-08-2018-0180
Reacting to negative online customer reviews: Effects of accommodative management responses on potential customers
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-10-2018-0227
The effects of social undermining on employee voice and silence and on organizational deviant behaviors in the hotel industry
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/JSTP-06-2018-0131
Customer deference to service providers in ordinary service encounters
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/JSTP-02-2018-0031
What to say on social media and how: Effects of communication style and function on online customer engagement in China
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-11-2018-0243
Managing Engagement in an Emerging Economy Service
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-12-2018-0276
Mediation effects of service features on rapport–dependency link in emerging market
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-11-2018-0250
The toll of service climate on employees: an emotional labor perspective
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-12-2018-0291
Managing customer relationships in emerging markets: Focal roles of relationship comfort and relationship proneness
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-12-2018-0295
How does dysfunctional customer behavior affect employee turnover
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-04-2018-0081
Influence of service-entry waiting on customer’s first impression and satisfaction: The moderating role of opening remark and perceived in-service waiting
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-12-2018-0271
Volunteer engagement: conceptual extensions and value-in-context outcomes
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-06-2018-0138
A critical review on value co-creation: towards a contingency framework and research agenda
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/JSTP-11-2017-0209
Scaring the bras off women: the role of threat appeal, brand congruence, and social support in health service recruitment coping strategies
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/JSTP-11-2017-0196
Examining the role of customer engagement in augmenting referral value: The moderated-mediation of relational and expertise value
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-12-2018-0268
Tough but not terrific: value destruction in men’s health
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/jstp-03-2019-0065
The role of empathy in the service experience
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/JSTP-10-2018-0221
Applying Schema Resonance Model in live chat e-service
来源期刊：Journal of Service Theory and PracticeDOI：10.1108/JSTP-10-2018-0215

质量指标占比

研究类文章占比 OA被引用占比 撤稿占比 出版后修正文章占比
93.75%14.41%--

相关指数

影响因子
影响因子
年发文量
自引率
Cite Score

预警情况

查看说明
时间 预警情况
2025年03月发布的2025版不在预警名单中
2024年02月发布的2024版不在预警名单中
2023年01月发布的2023版不在预警名单中
2021年12月发布的2021版不在预警名单中
2020年12月发布的2020版不在预警名单中
*来源：中科院《 国际期刊预警名单》

JCR分区

WOS分区等级：Q2区
版本 按学科 分区
WOS期刊SCI分区
WOS期刊SCI分区
WOS期刊SCI分区是指SCI官方（Web of Science）为每个学科内的期刊按照IF数值排 序，将期刊按照四等分的方法划分的Q1-Q4等级，Q1代表质量最高，即常说的1区期刊。
（2024-2025年最新版）
BUSINESS
Q2

中科院分区

查看说明
版本 大类学科 小类学科 Top期刊 综述期刊
2025年3月最新升级版
管理学3区
BUSINESS 商业：管理
3区
MANAGEMENT 管理学
3区
否
否
2023年12月升级版
管理学3区
BUSINESS 商业：管理
4区
MANAGEMENT 管理学
4区
否
否
2022年12月旧的升级版
管理学4区
BUSINESS 商业：管理
4区
MANAGEMENT 管理学
4区
否
否