The mission of Service Business is to be an outlet for the most advanced research in business related to the service sector. The journal is designed to be international and multidisciplinary. Service Business focuses on business research for the service sector and provides a means of communication for those working in the business field of service and service industries irrespective of discipline, functional area, sector or nationality. Service Business is a journal for issues related to business in the service sector of the economy, focusing on both the profit and non-profit areas of the sector. Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies and explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications, and future research opportunities in service sector. An editorial review board of leading international scholars and practitioners assures content which encompasses rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, special issues, case studies, book reviews, and conference reports. Every article published in the SB is subject to a double blind review process to ensure its relevance and quality.Officially cited as: Serv Bus
服务商业的使命是成为与服务部门相关的商业领域最先进研究的出口。该杂志是国际性和多学科的。服务商业专注于服务部门的商业研究,为那些在服务和服务行业的商业领域工作的人提供一种沟通的方式,而不考虑学科、职能领域、部门或国籍。《服务商业》是一本关于经济中服务部门商业相关问题的杂志,重点关注该部门的盈利和非盈利领域。作者分享了他们在制定、实施和评估他们的商业决策和战略方面的经验,不仅探讨了该领域的最新研究和方法,而且还探讨了理论和管理含义,以及未来服务业的研究机会。由国际知名学者和实践者组成的编辑审查委员会确保内容包括严格的概念和经验论文、实践导向的论文、教学导向的论文、特刊、案例研究、书评和会议报告。在SB上发表的每篇文章都经过双盲评审过程,以确保其相关性和质量。服务总线
Effects of key value co-creation elements in the healthcare system: focusing on technology applications
来源期刊:Service BusinessDOI:10.1007/S11628-018-00388-9
Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types
来源期刊:Service BusinessDOI:10.1007/S11628-018-0384-7
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view
来源期刊:Service BusinessDOI:10.1007/S11628-018-0364-Y
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
来源期刊:Service BusinessDOI:10.1007/S11628-018-0367-8
The industrial impact and competitive advantage of China’s ICT industry
来源期刊:Service BusinessDOI:10.1007/S11628-018-0368-7
A value co-creation model in brand tribes: the effect of luxury cruise consumers’ power perception
来源期刊:Service BusinessDOI:10.1007/S11628-018-0373-X
Determinants of export performance: differences between service and manufacturing SMEs
来源期刊:Service BusinessDOI:10.1007/S11628-018-0376-7
Multi-factor service design: identification and consideration of multiple factors of the service in its design process
来源期刊:Service BusinessDOI:10.1007/S11628-018-0363-Z
How to boost frontline employee service recovery performance: the role of cultural intelligence
来源期刊:Service BusinessDOI:10.1007/S11628-019-00396-3
A peer-to-peer (P2P) platform business model: the case of Airbnb
来源期刊:Service BusinessDOI:10.1007/S11628-019-00399-0
Building corporate reputation, overcoming consumer skepticism, and establishing trust: choosing the right message types and social causes in the restaurant industry
来源期刊:Service BusinessDOI:10.1007/S11628-018-0386-5
Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness
来源期刊:Service BusinessDOI:10.1007/S11628-018-0382-9
An analysis of the trilemma phenomenon for Apple iPhone and Samsung Galaxy
来源期刊:Service BusinessDOI:10.1007/s11628-019-00405-5
Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms
来源期刊:Service BusinessDOI:10.1007/S11628-018-0383-8
Test of an integrative model of travel-related social media users’ switching intentions
来源期刊:Service BusinessDOI:10.1007/S11628-018-0385-6
Developing a new conceptual framework for experience and value creation
来源期刊:Service BusinessDOI:10.1007/S11628-018-0379-4
From retail innovation and image to loyalty: moderating effects of product type
来源期刊:Service BusinessDOI:10.1007/S11628-018-0378-5
The effect of customer social status and dissatisfaction on service performance
来源期刊:Service BusinessDOI:10.1007/S11628-018-0375-8
Effects of career barriers on career self-efficacy and career preparation behavior among undergraduates majoring in aviation tourism
来源期刊:Service BusinessDOI:10.1007/S11628-019-00402-8
Dysfunctional customer behavior: conceptualization and empirical validation
来源期刊:Service BusinessDOI:10.1007/S11628-019-00398-1
Adolescents’ perceptions of mother–father dominance in family vacation decisions: a 25-society study
来源期刊:Service BusinessDOI:10.1007/s11628-019-00404-6
Determinants of brand localization in international markets
来源期刊:Service BusinessDOI:10.1007/S11628-018-0366-9
Emotional contagion and collective commitment among leaders and team members in deluxe hotel
来源期刊:Service BusinessDOI:10.1007/S11628-019-00403-7
How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior
来源期刊:Service BusinessDOI:10.1007/S11628-019-00400-W
The relationship among competitive advantage, catch-up, and linkage effects: a comparative study on ICT industry between South Korea and India
来源期刊:Service BusinessDOI:10.1007/S11628-019-00397-2
Using voting decisions to identify shocks in the financial services industry
来源期刊:Service BusinessDOI:10.1007/S11628-018-00389-8
The role of proactive postsales services in supplier innovativeness and customer satisfaction
来源期刊:Service BusinessDOI:10.1007/S11628-018-0381-X
Innovation strategies and complementarity between innovation activities: the case of commercial archaeological firms
来源期刊:Service BusinessDOI:10.1007/S11628-019-00401-9