Value of social robots in services: social cognition perspective
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-02-2018-0080
Digital transformation: harnessing digital technologies for the next generation of services
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-01-2019-0034
Commentary: Transformative service research and social marketing - converging pathways to social change
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-10-2018-0304
Making sense of customer service experiences: a text mining review
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-10-2018-0295
Factors for and against resistance to smart services: role of consumer lifestyle and ecosystem related variables
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-01-2018-0046
A big data approach to examining social bots on Twitter
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-02-2018-0049
Social well-being and transformative service research : evidence from China
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-10-2018-0294
Future service technologies and value creation
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-01-2019-0031
Customer participation and service outcomes: mediating role of task-related affective well-being
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-10-2018-0288
Brand engagement and experience in online services
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-03-2019-0106
Value co-destruction: a typology of resource misintegration manifestations
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-01-2019-0022
Bringing the individual into the co-creation of value
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-02-2019-0056
Technology in use – characterizing customer self-service devices (SSDS)
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-10-2018-0292
The role of customer engagement facets on the formation of attitude, loyalty and price perception
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-01-2019-0024
Viewpoint: service research priorities – bridging the academic and practitioner perspectives
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-03-2019-0147
Empathy for service: benefits, unintended consequences, and future research agenda
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-10-2018-0289
A continuum of transformative service exchange: insights for service and social marketers
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-10-2018-0280
Implementing effective customer participation for hedonic and utilitarian services
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-07-2018-0196
Internal market orientation as a value creation mechanism
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-10-2017-0336
Does being beautiful always help? Contingency effects of physical attractiveness of the service providers on customer response
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-05-2018-0140
Viewpoint: conveying managerial relevance into service research
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-10-2018-0284
Determinants of negative customer engagement behaviours
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-02-2019-0050
Reducing perceived vulnerability to increase utilization of nonprofit services
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-12-2017-0434
Managing customer-to-customer interaction(CCI) – insights from the frontline
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-11-2018-0329
The evolution and impact of qualitative research in Journal of Services Marketing
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-12-2018-0359
Developing substantive theories into formal theories via disruption
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-04-2019-0158
Frontline backlash: service employees’ deviance from digital processes
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-03-2019-0125
Looking forward: anticipation enhances service experiences
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-02-2018-0064
Temporarily vulnerable consumers in a bank services setting
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-05-2018-0154
Non-medical health centers – directions for service researchers
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-02-2019-0081
Triggers and motivators of privacy protection behavior on Facebook
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-10-2018-0287
Understanding technology mediation and new service provider roles in health care
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-11-2017-0368
Managing informal service organizations at the base of the pyramid (BoP)
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-10-2018-0298
Health service literacy: complementary actor roles for transformative value co-creation
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-09-2018-0272
How location-based advertising elicits in-store purchase
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-03-2018-0083
Pay-what-you-want with charitable giving positively impacts retailers
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-02-2018-0054
Simultaneous effects of multiple cues in restaurant reviews
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-06-2018-0188
The influence of customer characteristics on frontline employees’ customer need knowledge
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-11-2017-0367
Reducing service sabotage and improving employee commitment to service quality
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-01-2019-0009
Interactivity in online pension planners enhances engagement with retirement planning – but not for everyone
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-02-2018-0082
Member loyalty and WOM in co-operative and mutual enterprises
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-07-2018-0195
Understanding customer-perceived quality in informal stores
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-05-2018-0162
Digital advertising as service: introducing contextually embedded selling
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-01-2018-0043
Donation appeals rewarding fitness in the context of CSR initiatives
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-12-2017-0421
Exploring the ZMET methodology in services marketing
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-11-2018-0344
Opportunities for ethnographic methodologies in B2B service research
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-04-2019-0159
Boosting service performance by dark chocolate seduction
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-01-2019-0026
Viewpoint: a practitioner’s response to overcoming barriers to access by male participants at cancer resource centers
来源期刊：Journal of Services MarketingDOI：10.1108/JSM-01-2019-0045
Error management in service security breaches
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-04-2018-0114
Managing negative word-of-mouth: the interplay between locus of causality and social presence
来源期刊：Journal of Services MarketingDOI：10.1108/jsm-03-2019-0117
