Actor Engagement in Networks: Defining the Conceptual Domain
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519827385
Gaining Customer Experience Insights That Matter
来源期刊：Journal of Service ResearchDOI：10.1177/1094670518812182
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research
来源期刊：Journal of Service ResearchDOI：10.1177/1094670518819852
Service Robots: Drivers of Perceived Responsibility for Service Outcomes
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519842334
How Does Innovation Emerge in a Service Ecosystem?
来源期刊：Journal of Service ResearchDOI：10.1177/1094670518797479
The Score Is Not the Music: Integrating Experience and Practice Perspectives on Value Co-Creation in Collective Consumption Contexts
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519827384
Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519851871
Paying Before or Paying After? Timing and Uncertainty in Pay-What-You-Want Pricing
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519835308
Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions
来源期刊：Journal of Service ResearchDOI：10.1177/1094670518802060
The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery
来源期刊：Journal of Service ResearchDOI：10.1177/1094670518802059
Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services
来源期刊：Journal of Service ResearchDOI：10.1177/1094670518812195
Sharing Goods? Yuck, No! An Investigation of Consumers’ Contamination Concerns About Access-Based Services
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519838622
When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519838623
Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519835309
Toxic Collaborations: Co-Destroying Value in the B2B Context
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519835311
The Perils of Service Contract Divestment: When and Why Customers Seek Revenge and How It Can Be Attenuated
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519835312
Perspectives on the Organizational Context of Frontlines: A Commentary
来源期刊：Journal of Service ResearchDOI：10.1177/1094670518816160
Positive Customer Churn: An Application to Online Dating
来源期刊：Journal of Service ResearchDOI：10.1177/1094670518795054
Short- and Long-Term Effects of Nonconsciously Processed Ambient Scents in a Servicescape: Findings From Two Field Experiments
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519842333
Design Antecedents of Telepresence in Virtual Service Environments
来源期刊：Journal of Service ResearchDOI：10.25384/SAGE.C.4309418
An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519847294
Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil?:
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519883949
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?:
来源期刊：Journal of Service ResearchDOI：10.25384/SAGE.C.4685273.V1
The Survival Benefits of Service Intensity for New Manufacturing Ventures: A Resource-Advantage Theory Perspective
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519838616
Assessing Value From Business-to-Business Services Relationships: Temporality, Tangibility, Temperament, and Trade-Offs
来源期刊：Journal of Service ResearchDOI：10.1177/1094670518805569
The Staging of Contested Servicescapes
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519842336
Design Antecedents of Telepresence in Virtual Service Environments
来源期刊：Journal of Service ResearchDOI：10.1177/1094670518812705
Offensive and Defensive Marketing in Spatial Competition
来源期刊：Journal of Service ResearchDOI：10.1177/1094670518819853
Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519835313
Peer Engagement Behaviors: Conceptualization and Research Directions:
来源期刊：Journal of Service ResearchDOI：10.25384/SAGE.C.4603382.V1
Peer Engagement Behaviors: Conceptualization and Research Directions
来源期刊：Journal of Service ResearchDOI：10.1177/1094670519865609
