JOURNAL OF SERVICE RESEARCH

The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles.The goal of this magazine is to promote the theoretical and practical development of service research, providing the latest research findings and perspectives to help scholars, teachers, and practitioners better understand and manage service businesses.