The journal is an international and interdisciplinary forum for research and debate in the rapidly developing - and converging - fields of retailing and services studies. It focuses particularly on consumer behaviour and on policy and managerial decisions, encouraging contributions both from practitioners in the forefront of new developments in retailing and services, and from academics across a wide range of relevant disciplines.As an important academic journal focusing on the retail industry and consumer services, it provides a platform for researchers and practitioners to gain in-depth understanding of industry trends, explore cutting-edge issues, and share practical experiences.
零售与消费者服务杂志(Journal Of Retailing And Consumer Services)是一本由Elsevier出版的一本BUSINESS学术刊物，主要报道BUSINESS相关领域研究成果与实践。本刊已入选、社会科学引文索引（SCIE）来源期刊，属于国际一流期刊。该刊创刊于1994年，出版周期6 issues/year。2021-2022年最新版WOS分区等级：Q1，2023年发布的影响因子为11，CiteScore指数20.4，SJR指数2.99。本刊非开放获取期刊。该杂志是一个国际性的跨学科研究论坛；零售和服务研究领域快速发展和融合的争论。它特别关注消费者行为以及政策和管理决策，鼓励零售和服务新发展前沿的从业者以及广泛相关学科的学者做出贡献。作为一本关注零售业和消费者服务领域的重要学术期刊，为广大研究者和从业者提供了一个深入了解行业动态、探讨前沿问题、分享实践经验的平台。
Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.07.007
Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.05.018
The role of airport service quality in airport and destination choice
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.10.006
The influence of tourism experience and well-being on place attachment
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.12.007
Enhancing brand relationship performance through customer participation and value creation in social media brand communities
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.07.008
The examination of virtual reality at the intersection of consumer experience, shopping journey and physical retailing
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.02.016
The influence of identity-driven customer engagement on purchase intention
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.12.014
Corporate social responsibility as a determinant of corporate reputation in the airline industry
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.11.013
Anthropomorphism and augmented reality in the retail environment
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.03.002
A study on the reciprocal relationship between user perception and retailer perception on platform-based mobile payment service
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.01.007
Do altruistic and egoistic values influence consumers’ attitudes and purchase intentions towards eco-friendly packaged products? An empirical investigation
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.05.011
Shoppers’ attachment with retail stores: Antecedents and impact on patronage intentions
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.07.012
Who is innovating? An exploratory research of digital technologies diffusion in retail industry
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.01.019
What are the triggers of Asian visitor satisfaction and loyalty in the Korean heritage site
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.11.002
The effects of trust on consumers’ continuous purchase intentions in C2C social commerce: A trust transfer perspective
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.04.014
Psychological mechanisms of brand love and information technology identity in virtual retail environments
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.11.016
Exploring purchase intention in cross-border E-commerce: A three stage model
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.07.004
Online second-hand shopping motivation – Conceptualization, scale development, and validation
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.05.014
Evaluating consumer attitudes toward electromobility and the moderating effect of perceived consumer effectiveness
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.07.006
Relationship quality determinants and outcomes in retail banking services: The role of customer experience
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.01.018
A customer value perspective to service experiences in restaurants
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.05.030
Mirror, mirror, on the menu: Visual reminders of overweight stimulate healthier meal choices
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.11.019
Experiential quality, experiential psychological states and experiential outcomes in an unmanned convenience store
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.07.003
Effects of perceived justice of fair trade organizations on consumers’ purchase intention toward fair trade products
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.05.004
Investigating brand visibility in luxury consumption
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.04.017
Creating brand engagement through in-store gamified customer experiences
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.05.006
Understanding ethical purchasing behavior: Validation of an enhanced stage model of ethical behavior
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.02.004
Consumer preferences for beer attributes in Germany: A conjoint and latent class approach
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.12.001
The interactive effect of emotional appeals and past performance of a charity on the effectiveness of charitable advertising
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.05.013
The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.02.009
Customer trust recovery: An alternative explanation
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.04.002
David versus Goliath - Service quality factors for niche providers in online retailing
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.05.008
The effects of deviant customer-oriented behaviors on service friendship: The moderating role of co-production
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.02.012
Consumer behaviour and disposition decisions: The why and how of smartphone disposition
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.06.002
Unravelling the intellectual discourse of implicit consumer cognition: A bibliometric review
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/j.jretconser.2019.101960
On linking socioeconomic status to consumer loyalty behaviour
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.05.001
Coordination through cooperative advertising in a two-period consumer electronics supply chain
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.05.010
Unfolding the characteristics of incentivized online reviews
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.12.006
Online price search across desktop and mobile devices: Evidence on cyberslacking and weather effects
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.10.010
Bullseye: An argument for effectively managing retail stakeholder relationships
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.04.009
Me or just like me? The role of virtual try-on and physical appearance in apparel M-retailing
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.07.002
Go pop-up: Effects of temporary retail on product- and brand-related consumer reactions
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.05.002
Shape congruence in product design: Impacts on automatically activated attitudes
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/j.jretconser.2019.101935
Online consumer learning as a tool for improving product appropriation
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.04.007
When do-good meets empathy and mindfulness
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.03.020
Competent or threatening? When looking like a “salesperson” is disadvantageous
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2018.11.012
Sophisticated, iconic and magical: A qualitative analysis of brand charisma
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.03.011
The small, inventory free retail format: The impact on consumer-based brand equity and purchase behavior
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2020.102246
Here today, gone tomorrow: The organization of temporary retailscapes and the creation of frenzy shopping
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.03.010
‘You are where you shop’: Examining stereotypes about town center shoppers
来源期刊：Journal of Retailing and Consumer ServicesDOI：10.1016/J.JRETCONSER.2019.06.011
