Social customer relationship management: An integrated conceptual framework
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1516588
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1506375
Service failures and recovery in hospitality and tourism: a review of literature and recommendations for future research
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1537139
Impact of the antecedents of electronic word of mouth on consumer based brand equity: a study on the hotel industry
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1497564
Can signaling impact customer satisfaction and behavioral intentions in times of service failure?: evidence from open versus closed kitchen restaurants
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1567432
Frontline hotel employees’ psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1509250
Impacts of authenticity, degree of adaptation and cultural contrast on travellers’ memorable gastronomy experiences
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1564106
A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1504367
A methodological framework to assess social media strategies of event and destination management organizations
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1516590
The impact of job insecurity on critical hotel employee outcomes: The mediating role of self-efficacy
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1556768
Examining the impacts of job stress and job satisfaction on hotel employees’ eating behavior
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1532856
Impact of hotels’ sustainability practices on guest attitudinal loyalty: application of loyalty chain stages theory
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1570896
Identifying hotel competitiveness based on hotel feature ratings
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1504366
Examining the impacts of positive and negative online consumer reviews on behavioral intentions: Role of need for cognitive closure and satisfaction guarantees
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1531804
Impacts of social capital and knowledge acquisition on service innovation: an integrated empirical analysis of the role of shared values
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1540957
Impact of experience on emotional well-being and loyalty
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1527269
Effects of service experience attributes on customer attitudes and behaviours: the case of New Zealand café industry
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1493711
Examining an extended technology acceptance model with experience construct on hotel consumers’ adoption of mobile applications
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1580172
Coping with emotional labor in high stress hospitality work environments
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1571979
The role of effective communication and trustworthiness in determining guests’ loyalty
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1505574
Influencing green technology use behavior in the hospitality industry and the role of the “green champion”
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1539935
Impact of functional/cognitive and emotional advertisements on image and repurchase intention
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1531803
Evolution of strategic management research lines in hospitality and tourism
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1550693
Sustainability research in the hotel industry: Past, present, and future
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1533907
Effects of brand personality, self-congruity and functional congruity on hotel brand loyalty
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1577202
Antecedents of social capital and its impact on satisfaction and Loyalty
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1510798
Why hotel guests go mobile? Examining motives of business and leisure travelers
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1539936
Examining the key dimensions of customer experience quality in the hotel industry
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1568339
Categorizing peer-to-peer review site features and examining their impacts on room sales
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1568341
Performance driven outcomes—the case of frontline employees in the hospitality sector
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1486767
The effect of anticipated emotional labor on hotel employees’ professional mobility
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1532372
A sociocultural perspective on expatriation willingness: The mediating role of cultural intelligence
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1489326
Revisiting the job performance – burnout relationship
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1568340
The effects of brand hearsay on brand trust and brand attitudes
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1567431
The consumer value-based brand citizenship behavior model: Evidence from local and global coffee businesses
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1528916
A profile of spa-goers in the U.S. luxury hotels and resorts: a posteriori market segmentation approach
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1582396
Can online service recovery interventions benignly alter customers’ negative review evaluations? Evidence from the hotel industry
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1544958
Investigating the impact of advertising during economic shocks on firm performance in the hospitality industry
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1572563
Can balanced scorecard adoption mediate the impacts of environmental uncertainty on hotel performance? The moderating role of organizational decision-making structure
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1578716
