The Journal of Hospitality Marketing & Management provides a peer-reviewed outlet for contributions that further understanding, practice, and education in hospitality marketing and management. It aims to promote new ideas, models, approaches, and paradigms that contribute to the development of knowledge and theory of hospitality marketing and management. Its distinct, multifaceted approach encompasses the administrative disciplines, liberal arts, and social sciences.
酒店营销与管理杂志(Journal Of Hospitality Marketing & Management)是一本由Taylor & Francis出版的一本Multiple学术刊物，主要报道Multiple相关领域研究成果与实践。本刊已入选、社会科学引文索引（SCIE）来源期刊，该刊创刊于1992年，出版周期8 issues/year。2021-2022年最新版WOS分区等级：Q1，2023年发布的影响因子为11.9，CiteScore指数20.9，SJR指数3.347。本刊非开放获取期刊。 《酒店营销与管理杂志》为进一步了解、实践和教育酒店营销和管理提供了同行评审的渠道。它旨在推广有助于酒店营销和管理知识和理论发展的新思想、模式、方法和范式。其独特的、多方面的方法包括行政学科、文科和社会科学。
Social customer relationship management: An integrated conceptual framework
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1516588
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1506375
Service failures and recovery in hospitality and tourism: a review of literature and recommendations for future research
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1537139
Impact of the antecedents of electronic word of mouth on consumer based brand equity: a study on the hotel industry
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1497564
Can signaling impact customer satisfaction and behavioral intentions in times of service failure?: evidence from open versus closed kitchen restaurants
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1567432
Frontline hotel employees’ psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1509250
Impacts of authenticity, degree of adaptation and cultural contrast on travellers’ memorable gastronomy experiences
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1564106
A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1504367
A methodological framework to assess social media strategies of event and destination management organizations
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1516590
The impact of job insecurity on critical hotel employee outcomes: The mediating role of self-efficacy
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1556768
Examining the impacts of job stress and job satisfaction on hotel employees’ eating behavior
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1532856
Impact of hotels’ sustainability practices on guest attitudinal loyalty: application of loyalty chain stages theory
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1570896
Identifying hotel competitiveness based on hotel feature ratings
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1504366
Examining the impacts of positive and negative online consumer reviews on behavioral intentions: Role of need for cognitive closure and satisfaction guarantees
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1531804
Impacts of social capital and knowledge acquisition on service innovation: an integrated empirical analysis of the role of shared values
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1540957
Impact of experience on emotional well-being and loyalty
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1527269
Effects of service experience attributes on customer attitudes and behaviours: the case of New Zealand café industry
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1493711
Examining an extended technology acceptance model with experience construct on hotel consumers’ adoption of mobile applications
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1580172
Coping with emotional labor in high stress hospitality work environments
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1571979
The role of effective communication and trustworthiness in determining guests’ loyalty
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1505574
Influencing green technology use behavior in the hospitality industry and the role of the “green champion”
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1539935
Impact of functional/cognitive and emotional advertisements on image and repurchase intention
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1531803
Evolution of strategic management research lines in hospitality and tourism
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1550693
Sustainability research in the hotel industry: Past, present, and future
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1533907
Effects of brand personality, self-congruity and functional congruity on hotel brand loyalty
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1577202
Antecedents of social capital and its impact on satisfaction and Loyalty
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1510798
Why hotel guests go mobile? Examining motives of business and leisure travelers
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1539936
Examining the key dimensions of customer experience quality in the hotel industry
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1568339
Categorizing peer-to-peer review site features and examining their impacts on room sales
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1568341
Performance driven outcomes—the case of frontline employees in the hospitality sector
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1486767
The effect of anticipated emotional labor on hotel employees’ professional mobility
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1532372
A sociocultural perspective on expatriation willingness: The mediating role of cultural intelligence
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2018.1489326
Revisiting the job performance – burnout relationship
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1568340
The effects of brand hearsay on brand trust and brand attitudes
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1567431
The consumer value-based brand citizenship behavior model: Evidence from local and global coffee businesses
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1528916
A profile of spa-goers in the U.S. luxury hotels and resorts: a posteriori market segmentation approach
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1582396
Can online service recovery interventions benignly alter customers’ negative review evaluations? Evidence from the hotel industry
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1544958
Investigating the impact of advertising during economic shocks on firm performance in the hospitality industry
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1572563
Can balanced scorecard adoption mediate the impacts of environmental uncertainty on hotel performance? The moderating role of organizational decision-making structure
来源期刊：Journal of Hospitality Marketing & ManagementDOI：10.1080/19368623.2019.1578716
