Lean production and operational performance in the Brazilian automotive supply chain
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1308221
Measuring healthcare service quality from patients’ perspective: using Fuzzy AHP application
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1302794
Lean Six Sigma in policing services: case examples, lessons learnt and directions for future research
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1327319
Systematic failure mode and effect analysis using a hybrid multiple criteria decision-making approach
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1317585
The impact of supply chain quality integration on green supply chain management and environmental performance
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1356684
Evaluating service quality by fuzzy SERVQUAL: a case study in a physiotherapy and rehabilitation hospital
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1302796
Consumer attitude and behaviour towards food quality among the young ones: empirical evidences from a survey
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1300055
Business excellence for SMEs: motives, obstacles, and size-related adaptations
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1300054
Investigating consumer word-of-mouth behaviour in a Chinese context
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1317587
Role of decoupling point in examining manufacturing flexibility: an empirical study for different business strategies
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1359527
Proposing a new modus operandi for sustainable business excellence: the case of Greek hospitality industry
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1315934
Critical factors for lean and innovation in services: from a systematic review to an empirical investigation
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1624518
How a branded website creates customer purchase intentions
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1308819
Excellence for sustainability – maintaining the license to operate
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1593044
Consumer desire for personalisation of products and services: cultural antecedents and consequences for customer evaluations
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1304819
Valuation of enterprise risk management in the manufacturing industry
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1369877
Business excellence measurement: a literature analysis (1990–2016)
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1356201
The importance of customer participation for high-contact services: evidence from a real estate agency
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1341814
Service innovation quality in healthcare: service innovativeness and organisational renewal as driving forces
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1362954
A comparison on Industry 4.0 and Lean Production between manufacturers from emerging and developed economies
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1696184
Lean Business Models in Healthcare: A Systematic Review
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1601995
Quality for a sustainable future
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1588724
Linking operation plans to business objectives using QFD
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1300053
Assessment of ISO 9001: 2015 implementation: focus on risk management approach requirements compliance in an automotive company
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1677151
The impact of value co-creation on satisfaction and loyalty: the moderating effect of price fairness (empirical study of automobile customers in Ghana)
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1684189
Measurement system analysis for continuous quality improvement in automobile SMEs: multiple case study
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1324289
International networking in dynamic internationalization capability: the moderating role of absorptive capacity
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1661239
Moral compliance as facilitator for ethical reflection in management: catalysts and situations
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1668263
Degree of leanness and lean maturity: exploring the effects on financial performance
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1634469
Emotional and rational customer engagement: exploring the development route and the motivation
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1665834
Toward a theoretical framework of service experience: perspectives from customer expectation and customer emotion
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1596021
Applying flexible fuzzy numbers for evaluating service features in healthcare – patients and employees in the focus
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1665863
Disentangling the antecedents of the relationship between organisational performance and tensions: exploration and exploitation
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1604130
The causal structure of the excellence model for work units
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1653756
Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1686971
Motivations and benefits of quality management systems in social services: mediation of the implementation process
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1626707
Product-service systems towards eco-effective production patterns: A Lean-Green design approach from a literature review
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1655398
Improving maintenance quality in airport baggage handling operations
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1665772
A pattern-based decision framework in the era of Industry 4.0
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1665840
A case study on attitude towards online auction use applying quantile regression analysis
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1343643
Developing and validating a model of ISO 9001 effectiveness gap: empirical evidence from China
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1665867
The growth stage model of quality information systems – an example of manmade fibre industry
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1347036
Conditional anomaly detection based on a latent class model
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1665847
The implication of wine quality in a new model of the European Customer Satisfaction Index
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1355232
2017 world state of quality: first worldwide results
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1575722
Strategic grouping of Indian Public Sector Banks (PSBS): service quality and financial performance
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1651196
Revisit employee satisfaction scale: a case study of the regional teaching hospital
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1317586
Appropriateness of cellular operations in information-intensive services
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1350096
How do firms integrate management systems? A comparative study
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1635447
A new multivariate process capability index
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1315936
