Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area.Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs.
《Total Quality Management & Business Excellence》是一本国际期刊，它旨在激发全面质量管理各个方面的思考和研究，并为讨论和传播研究成果提供一个自然的论坛。该杂志旨在鼓励人们对全面质量管理相关的所有事项产生兴趣，并旨在吸引在该领域工作的学术界和专业界人士。全面质量管理和卓越经营是一种致力于通过持续改进实现客户满意度的组织文化。这种文化因国家和行业而异，但有一些基本原则可以实施，以确保更大的市场份额、增加利润和降低成本。
Lean production and operational performance in the Brazilian automotive supply chain
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1308221
Measuring healthcare service quality from patients’ perspective: using Fuzzy AHP application
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1302794
Lean Six Sigma in policing services: case examples, lessons learnt and directions for future research
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1327319
Systematic failure mode and effect analysis using a hybrid multiple criteria decision-making approach
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1317585
The impact of supply chain quality integration on green supply chain management and environmental performance
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1356684
Evaluating service quality by fuzzy SERVQUAL: a case study in a physiotherapy and rehabilitation hospital
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1302796
Consumer attitude and behaviour towards food quality among the young ones: empirical evidences from a survey
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1300055
Business excellence for SMEs: motives, obstacles, and size-related adaptations
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1300054
Investigating consumer word-of-mouth behaviour in a Chinese context
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1317587
Role of decoupling point in examining manufacturing flexibility: an empirical study for different business strategies
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1359527
Proposing a new modus operandi for sustainable business excellence: the case of Greek hospitality industry
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1315934
Critical factors for lean and innovation in services: from a systematic review to an empirical investigation
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1624518
How a branded website creates customer purchase intentions
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1308819
Excellence for sustainability – maintaining the license to operate
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1593044
Consumer desire for personalisation of products and services: cultural antecedents and consequences for customer evaluations
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1304819
Valuation of enterprise risk management in the manufacturing industry
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1369877
Business excellence measurement: a literature analysis (1990–2016)
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1356201
The importance of customer participation for high-contact services: evidence from a real estate agency
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1341814
Service innovation quality in healthcare: service innovativeness and organisational renewal as driving forces
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1362954
A comparison on Industry 4.0 and Lean Production between manufacturers from emerging and developed economies
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1696184
Lean Business Models in Healthcare: A Systematic Review
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1601995
Quality for a sustainable future
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1588724
Linking operation plans to business objectives using QFD
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1300053
Assessment of ISO 9001: 2015 implementation: focus on risk management approach requirements compliance in an automotive company
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1677151
The impact of value co-creation on satisfaction and loyalty: the moderating effect of price fairness (empirical study of automobile customers in Ghana)
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1684189
Measurement system analysis for continuous quality improvement in automobile SMEs: multiple case study
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1324289
International networking in dynamic internationalization capability: the moderating role of absorptive capacity
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1661239
Moral compliance as facilitator for ethical reflection in management: catalysts and situations
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1668263
Degree of leanness and lean maturity: exploring the effects on financial performance
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1634469
Emotional and rational customer engagement: exploring the development route and the motivation
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1665834
Toward a theoretical framework of service experience: perspectives from customer expectation and customer emotion
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1596021
Applying flexible fuzzy numbers for evaluating service features in healthcare – patients and employees in the focus
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1665863
Disentangling the antecedents of the relationship between organisational performance and tensions: exploration and exploitation
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1604130
The causal structure of the excellence model for work units
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1653756
Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1686971
Motivations and benefits of quality management systems in social services: mediation of the implementation process
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1626707
Product-service systems towards eco-effective production patterns: A Lean-Green design approach from a literature review
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1655398
Improving maintenance quality in airport baggage handling operations
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1665772
A pattern-based decision framework in the era of Industry 4.0
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1665840
A case study on attitude towards online auction use applying quantile regression analysis
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1343643
Developing and validating a model of ISO 9001 effectiveness gap: empirical evidence from China
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1665867
The growth stage model of quality information systems – an example of manmade fibre industry
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1347036
Conditional anomaly detection based on a latent class model
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1665847
The implication of wine quality in a new model of the European Customer Satisfaction Index
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1355232
2017 world state of quality: first worldwide results
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1575722
Strategic grouping of Indian Public Sector Banks (PSBS): service quality and financial performance
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1651196
Revisit employee satisfaction scale: a case study of the regional teaching hospital
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1317586
Appropriateness of cellular operations in information-intensive services
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1350096
How do firms integrate management systems? A comparative study
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2019.1635447
A new multivariate process capability index
来源期刊：Total Quality Management & Business ExcellenceDOI：10.1080/14783363.2017.1315936
